Leaders far from the work, and companies that explain nothing

A BioWare co-founder said game executives 'have never made a game' and do not get it. Commenters went further: the execs do not even play games, and truly creative work will come from indies rather than AAA studios. Others compared it to McDonald's bosses not tasting every regional burger, and predicted the biggest indie developers will eventually become the new AAA.

A different kind of distance shows up in 'Never Complain, Never Explain'. Commenters call it good PR for avoiding drama, but also annoying, since specific detail invites criticism. Set that next to Trigger.dev marking a leak of customer environment variables as 'Resolved' after an email. The result is a pattern where distance from the work and silence toward customers both erode trust.

The nuance: staying quiet may protect you in a dispute, but readers punished it when real customer data was involved.